Terms of service

TERMS OF SERVICE

OVERVIEW

This website is operated by LUCIANZ TRADES LTD, trading as Vellor & Lane. Throughout the site, the terms “we”, “us” and “our” refer to Vellor & Lane and LUCIANZ TRADES LTD.

Vellor & Lane offers this website, including all information, tools, products and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service” or “Terms”), including any additional terms, conditions and policies referenced herein and/or available by hyperlink.

These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, customers, merchants, vendors and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

If you do not agree to all the terms and conditions of this agreement, you may not access the website, use any Services or purchase products from us.

If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features, products or tools added to the current store shall also be subject to these Terms of Service.

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updates and/or changes to our website.

It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the publication of any changes constitutes acceptance of those changes, subject to applicable law.

Our store is hosted on Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state or place of residence, or that you are the age of majority and have given your consent to allow any minor dependants under your supervision to use this site.

You may not use our products or Services for any illegal, fraudulent or unauthorised purpose.

You may not, in your use of the Service, violate any laws applicable in your jurisdiction, including but not limited to copyright, intellectual property, consumer protection and data protection laws.

You must not transmit any worms, viruses, malicious code or any code of a destructive nature.

A breach or violation of any of these Terms may result in the immediate suspension or termination of your access to the Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse Service to anyone for any lawful reason at any time.

We may also cancel, restrict or refuse an order where reasonably necessary, including where we suspect fraud, misuse, unauthorised resale, payment irregularities or a breach of these Terms.

You understand that your content, excluding payment card information, may be transferred over various networks and may be changed to conform and adapt to the technical requirements of connecting networks or devices.

Payment card information is encrypted during transmission over networks through the relevant payment service providers.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, access to the Service or any contact made through the website without our express written permission.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Nothing in these Terms excludes or restricts any statutory rights that cannot lawfully be excluded or restricted.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We make reasonable efforts to ensure that the information presented on this site is accurate, complete and current.

However, information on this site may occasionally contain errors, omissions or outdated content.

The material on this site is provided for general information and should not be relied upon as the sole basis for making important decisions where more complete, accurate or timely information is reasonably required.

Any reliance on material on this site is at your own risk, except where such reliance is protected by applicable consumer law.

This site may contain certain historical information. Historical information is not necessarily current and is provided for reference only.

We reserve the right to modify the contents of this site at any time. We have no obligation to update information except where required by applicable law.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

Any price change will not normally affect an order that has already been accepted by us.

We reserve the right to modify, suspend or discontinue the Service, or any part or content of it, at any time.

We shall not be liable to you or any third party for any lawful modification, price change, suspension or discontinuance of the Service.

Nothing in this section affects any rights relating to orders already accepted or products already purchased.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or Services may be available exclusively online through the website.

These products or Services may have limited quantities and are subject to return, cancellation or exchange in accordance with our Return and Refund Policy and applicable consumer law.

We have made reasonable efforts to display the colours, details and images of our products as accurately as possible.

However, we cannot guarantee that the display of any colour on your computer, mobile device or other screen will be completely accurate. Colour appearance may vary depending on lighting, photography, screen calibration and display settings.

Product measurements may vary slightly due to manual measurement and manufacturing methods.

Minor differences in texture, finish, stitching, fabric feel or measurements that fall within reasonable manufacturing tolerances will not normally be considered defects.

We reserve the right, but are not obligated, to limit the sale of our products or Services to any person, geographic region or jurisdiction where legally permitted.

We may exercise this right on a case-by-case basis.

We reserve the right to limit the quantities of any products or Services that we offer.

All product descriptions, availability and prices are subject to change at any time without notice.

We reserve the right to discontinue any product at any time.

Any offer for any product or Service made on this site is void where prohibited by law.

We do not guarantee that every product, Service, item of information or other material purchased or obtained by you will meet personal expectations regarding style, fit, colour or preference.

This does not affect your legal rights where a product is faulty, not as described or otherwise fails to meet mandatory legal requirements.

SECTION 6 – PRODUCT SIZING AND FIT

Customers are responsible for reviewing the product description, measurements and relevant size guide before placing an order.

Sizing may vary between different products, designs and manufacturers. A size label on one item may not have identical measurements to the same size label on another item.

Any sizing recommendation provided by us is guidance only and does not guarantee a particular fit.

A customer’s dissatisfaction with fit or personal size selection will not normally be considered a product defect.

Eligible products may nevertheless be returned in accordance with our Return and Refund Policy and applicable consumer rights.

SECTION 7 – ACCURACY OF BILLING, SHIPPING AND ACCOUNT INFORMATION

We reserve the right to refuse or cancel any order you place with us where legally permitted.

We may, in our reasonable discretion, limit or cancel quantities purchased per person, household, customer account, payment method, billing address or shipping address.

These restrictions may include orders placed by or under:

The same customer account;
The same credit or debit card;
The same billing address;
The same shipping address; or
Details that indicate related transactions.

We reserve the right to limit or prohibit orders that reasonably appear to be placed by dealers, distributors or unauthorised resellers.

If we change or cancel an order, we may attempt to notify you using the email address, billing address, shipping address or telephone number provided at the time of purchase.

You agree to provide current, complete and accurate purchase, billing, shipping and account information for all purchases made through our store.

You agree to promptly update your information, including your email address and payment details, so that we can complete your transactions and contact you where necessary.

You are responsible for checking the accuracy of your:

Name;
Email address;
Telephone number;
Billing address;
Shipping address;
Product selection;
Size;
Colour; and
Quantity.

We cannot guarantee that an order can be amended once it has entered processing or has been submitted to a fulfilment provider.

For more information, please review our Return and Refund Policy and Shipping Policy.

SECTION 8 – ORDERS AND CONTRACT FORMATION

Placing an order through our website constitutes an offer to purchase products from us.

After placing an order, you may receive an automated order confirmation. This confirms that we have received your order but does not necessarily mean that your order has been accepted.

A binding contract is formed when we accept your order, begin processing it for fulfilment or send confirmation that the order has been accepted.

We may refuse or cancel an order where:

A product is unavailable;
Payment cannot be authorised;
The price or product information contains an obvious error;
Fraudulent or unauthorised activity is suspected;
Delivery cannot reasonably be completed;
The order breaches these Terms;
The order appears to be for unauthorised commercial resale; or
We are prevented from processing the order by law or regulation.

If we cancel an order after payment has been received, the relevant amount will be refunded to the original payment method.

SECTION 9 – PAYMENT

Payment must be made using one of the payment methods available at checkout.

Payments may be processed by independent payment providers. Your use of those payment services may also be governed by the payment provider’s terms and privacy policy.

By submitting payment information, you confirm that:

You are authorised to use the selected payment method;
The payment information provided is accurate;
You authorise the relevant payment provider to charge the total order amount; and
Sufficient funds or credit are available.

We reserve the right to request additional information where reasonably necessary to verify a transaction or prevent fraud.

An order may be delayed, refused or cancelled where payment cannot be authorised or where verification is not completed.

SECTION 10 – FULFILMENT AND SHIPPING PROVIDERS

We may use third-party suppliers, warehouses, fulfilment partners, logistics providers and shipping carriers to prepare and deliver orders.

Products in the same order may be:

Fulfilled from different locations;
Dispatched in separate parcels;
Delivered on different dates; or
Assigned separate tracking numbers.

The use of third-party fulfilment providers does not remove Vellor & Lane’s responsibility for managing customer service, returns, refunds and complaints in accordance with our policies and applicable law.

Estimated processing and delivery times are estimates only unless a guaranteed delivery date is expressly stated.

Delivery may be affected by customs checks, carrier delays, public holidays, weather conditions, transport disruption, industrial action or other circumstances outside our reasonable control.

SECTION 11 – CUSTOMS, DUTIES AND TAXES

Depending on the delivery destination, an order may be subject to customs duties, import taxes, local taxes or carrier handling fees.

Where these charges are not collected at checkout, they may be charged directly by the customs authority, government authority or delivery carrier in the destination country.

The customer may be responsible for these charges where permitted by applicable law and where this has been disclosed during the purchase process.

We are not responsible for delays caused by customs procedures or the customer’s failure to pay properly notified import charges.

SECTION 12 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we do not monitor and have no direct control or input.

You acknowledge and agree that access to such tools may be provided “as is” and “as available”, subject to applicable law and the terms of the relevant third-party provider.

We do not endorse or guarantee every third-party tool made available through our website.

Any use by you of optional third-party tools is at your own discretion. You should review and understand the terms on which those tools are provided.

We may also offer new Services or features through the website in the future. Such new features and Services shall also be subject to these Terms.

SECTION 13 – THIRD-PARTY LINKS

Certain content, products and Services available through our Service may include materials or services provided by third parties.

Third-party links on this site may direct you to websites that are not owned, affiliated with or controlled by us.

We are not responsible for examining or evaluating the content, accuracy, security or practices of third-party websites.

We do not guarantee and shall not be responsible for third-party materials, websites, products or Services, except where responsibility cannot legally be excluded.

You should carefully review the policies and practices of any third party before engaging in a transaction.

Questions or complaints relating solely to third-party products or services should be directed to the relevant third party.

SECTION 14 – USER COMMENTS, REVIEWS, FEEDBACK AND OTHER SUBMISSIONS

If you send us contest entries, reviews, photographs, creative ideas, suggestions, proposals, plans or other materials, whether online, by email, by post or otherwise, these materials may be referred to collectively as “comments”.

You grant us a non-exclusive, worldwide, royalty-free licence to edit, reproduce, publish, distribute, translate and otherwise use comments that you voluntarily submit in connection with operating, promoting and improving our Services.

You retain ownership of your original content.

Unless otherwise agreed or required by law, we are under no obligation:

To maintain comments in confidence;
To pay compensation for comments; or
To respond to comments.

We may monitor, edit or remove content that we reasonably determine to be unlawful, offensive, threatening, defamatory, obscene, misleading, fraudulent or in violation of intellectual property rights or these Terms.

You agree that your comments will not:

Violate the rights of any third party;
Infringe copyright, trademark, privacy or other proprietary rights;
Contain unlawful, abusive, defamatory or obscene material;
Contain malware or harmful code;
Use a false email address;
Impersonate another person; or
Mislead us or others regarding the origin of the content.

You are responsible for the comments you submit and their accuracy.

SECTION 15 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

By using our Services, you acknowledge that your personal information may be processed by Shopify, payment providers, fulfilment providers, delivery carriers and other service providers where necessary to operate the store and fulfil your order.

Please review our Privacy Policy for more information.

SECTION 16 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our site or in the Service may contain typographical errors, inaccuracies or omissions relating to:

Product descriptions;
Product measurements;
Pricing;
Promotions;
Offers;
Shipping charges;
Delivery estimates; or
Product availability.

We reserve the right to correct errors, inaccuracies or omissions and to change or update information at any time.

Where legally permitted, we may cancel an order if information relating to the order was materially inaccurate, including after the order was submitted.

If an order is cancelled after payment has been taken, the relevant payment will be refunded.

We are under no obligation to update, amend or clarify information except where required by applicable law.

SECTION 17 – PROHIBITED USES

In addition to other prohibitions set out in these Terms, you are prohibited from using the site or its content:

For any unlawful or fraudulent purpose;
To encourage another person to participate in unlawful acts;
To violate any international, national or local law or regulation;
To infringe our intellectual property rights or those of another person;
To harass, abuse, threaten, insult, defame, intimidate or discriminate against others;
To submit false or misleading information;
To upload or transmit viruses, malware or other malicious code;
To collect or track the personal information of others without authority;
To spam, phish, pharm, pretext, spider, crawl or scrape the website without permission;
For any obscene, harmful or immoral purpose;
To interfere with or circumvent security features;
To place fraudulent orders;
To misuse promotions or discount codes; or
To impersonate another person.

We reserve the right to suspend or terminate your use of the Service for violating any prohibited use.

SECTION 18 – DISCLAIMER OF WARRANTIES

We do not guarantee that your use of the Service will always be uninterrupted, timely, secure or error-free.

We do not warrant that every result obtained through use of the Service will always be accurate or reliable.

From time to time, we may temporarily remove, suspend or restrict the Service for maintenance, updates, security or operational reasons.

The Service and products delivered through the Service are provided subject to these Terms, the applicable product description and all mandatory warranties or legal protections that cannot be excluded.

Nothing in these Terms excludes any implied warranty, consumer guarantee or statutory right that cannot lawfully be excluded.

SECTION 19 – LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits our liability for:

Death or personal injury caused by negligence;
Fraud or fraudulent misrepresentation;
Breach of obligations that cannot lawfully be excluded;
Defective products where liability cannot legally be excluded; or
Any other liability that applicable law does not permit us to exclude.

To the fullest extent permitted by law, LUCIANZ TRADES LTD, Vellor & Lane, and our directors, officers, employees, affiliates, agents, contractors, suppliers, fulfilment partners, service providers and licensors shall not be liable for losses that:

Were not reasonably foreseeable when the contract was formed;
Result from misuse of the website or products;
Result from inaccurate information supplied by the customer;
Constitute business losses arising from a consumer purchase; or
Result from circumstances outside our reasonable control.

We do not exclude responsibility for delivering goods that conform to the contract or for providing remedies required under applicable consumer law.

SECTION 20 – INDEMNIFICATION

Where you use the website for business or commercial purposes, you agree to indemnify and hold harmless LUCIANZ TRADES LTD, Vellor & Lane and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers and employees from reasonable claims and expenses resulting from:

Your material breach of these Terms;
Your unlawful use of the Service;
Your infringement of another person’s rights; or
Your violation of applicable law.

This section does not apply to consumers where such an obligation would be unlawful or unfair.

SECTION 21 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, void or unenforceable, that provision shall be enforced to the fullest extent permitted by law.

Any unenforceable portion shall be deemed severed from these Terms.

The determination shall not affect the validity and enforceability of the remaining provisions.

SECTION 22 – TERMINATION

The obligations and liabilities incurred before the termination date shall survive termination where appropriate.

These Terms remain effective unless and until terminated by either you or us.

You may terminate these Terms by notifying us that you no longer wish to use our Services or by ceasing to use our site.

We may suspend or terminate your access to the Services where we reasonably believe that you have:

Materially breached these Terms;
Used the Service unlawfully;
Engaged in fraud or abuse; or
Threatened the security of the Service or another user.

You will remain responsible for amounts properly due before termination.

SECTION 23 – ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

These Terms and any policies or operating rules posted by us on this site constitute the entire agreement between you and us regarding your use of the Service and purchases from our store.

These Terms supersede prior or contemporaneous agreements, communications and proposals relating to the Service, whether oral or written.

Our policies forming part of this agreement may include:

The Return and Refund Policy;
The Privacy Policy;
The Shipping Policy; and
Any other policy expressly incorporated by reference.

SECTION 24 – GOVERNING LAW

These Terms of Service and any separate agreements through which we provide Services shall be governed by and construed in accordance with the laws of England and Wales.

LUCIANZ TRADES LTD is a private limited company registered in England and Wales.

If you are a consumer residing outside England and Wales, you may also benefit from mandatory consumer protections available under the laws of the country in which you normally reside.

Nothing in these Terms removes any mandatory consumer rights or prevents a consumer from bringing a claim in a court that has jurisdiction under applicable law.

SECTION 25 – COMPLAINTS AND DISPUTES

If you have a complaint regarding an order, product or Service, please contact us first so that we can attempt to resolve the issue.

Please provide your order number and a clear explanation of the issue.

Nothing in this section limits your right to contact a consumer protection authority, dispute-resolution service or court where permitted by applicable law.

SECTION 26 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, change or replace any part of these Terms by posting updates and changes to our website.

Where required by law, we will provide appropriate notice of material changes.

It is your responsibility to review this page periodically.

Your continued use of or access to the website following the publication of changes constitutes acceptance of those changes, subject to applicable law.

Changes will not retrospectively remove rights that have already arisen from an accepted order.